Employers Value Good Writing, But Good Writers Are Hard to Find

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Many years ago when I worked for a property manager, I frequently drafted the manager’s correspondence to customers and residents. One day as she prepared to head out of town for business meetings, I happily volunteered to write a speech and a magazine article that she was obligated to write for a local association she belonged to. When she returned, she had two rough drafts on her desk to review. Needless to say, she was impressed. Not only had I saved her valuable time, but I showed that I brought added value to her management team. In fact, she was so impressed by my writing, she gave me more opportunities for writing beyond drafting her usual correspondence to the residents.

That’s just one example of how valuable writing skills are in the workplace. Even with the added emphasis of visual content, websites, podcasts and social media in today’s business environment, good writing still counts – a lot. If you can come to the table with strong writing and communication skills – skills frequently requested by employers – you can increase your value to bosses exponentially.

Despite the demands for strong writing skills, however, employers reportedly are having a difficult time finding qualified candidates with those skills.

In a recent study by Burning Glass Technologies, which provides job analytics to employers, employers reported have difficulty finding candidates with basic soft skills, such as writing, communications, customer service and organizational skills. According to their 2015 study of employer job postings, one in every three skills requested by employers is a soft skill. Even in highly technical jobs, like engineering and information technology, 25 percent of skills requested in job ads are baseline skills.

In another survey by the Association of American Colleges and Universities, employers were asked to prioritize the skills they sought most from college graduates. Some 82 percent of employers cited written communication, which ranked third behind speaking skills (85 percent) and teamwork (83 percent). Also high on the list of priorities are critical thinking and analytical reasoning (81 percent) and innovation and creativity (65 percent).

Why is good writing important for business? Writing is the fundamental basis for communicating with employees, customers, vendors, colleagues, and fans of your product. It’s a way of expressing thoughts and transporting messages, writes Jeff Bradford, President and CEO of the Bradford Group in Forbes magazine. “Good writing is good thinking that follows a logical path and is easy for someone to follow. Writing out what you want to communicate forces you to organize your thoughts.”

This is good news for professional writers everywhere. There’s still a place for us in the business environment despite recent technologies and growing emphasis on visual communications that seem to undermine good writing. Before you develop your visual presentation, website or podcast, you need good writing first.

Whether you describe yourself as a good writer or aspire to be one, here’s what good writers bring to the business environment, according to Business World magazine.

1. Good writers can make a positive first impression. When readers receive messages that are well-organized, well-thought out and grammatically correct, they form a positive opinion of the writer, and by extension, the organization the writer represents. In contrast, a message that is poorly written with misspelled words and grammatical errors gives the impression that the writer is disorganized, unintelligent and unprofessional.

2. Good writers demonstrate courtesy. They keep the writer’s information needs in mind as they draft their message. By paying attention to the tone of the message, writers show respect for readers.

3. Good writers have more credibility. Employers and clients view good writers as being more reliable and trustworthy. A well-organized and researched message also shows that the writer is knowledgeable and takes the time to plan their message rather than rushing to send it out to readers.

4. Good writers are more influential. There can be a persuasive quality to their writing. They know how to present messages in a way that influences people to take action, whether it’s to donate to a cause, join a membership organization, elect a political candidate, or purchase a product.

5. Good writers are sought-out for their writing expertise. Once word gets around what a word hound they are, co-workers and colleagues may ask for their assistance in editing their pieces or helping them write it. Good writers can gain more responsibility and recognition for their achievements.

6. Good writers understand that an online presence starts with good writing. With so much information on the Internet, good writing is needed to tell clients and customers about business goals, the company’s brand and products. Presentation matters, and it begins with good writing.

7. Good writers make good team players. People with strong writing skills are able to share ideas, give clearer explanations, and coordinate projects easily. Work partners value the clarity of their ideas and explanations. It makes working with them more enjoyable.

8. Good writers gain professional confidence. With each successful writing project, whether it is the launch of a website or a business proposal that wins a new client, good writers gain confidence in their abilities and are inspired to pursue new writing opportunities.

Not every employee has good writing skills. That’s why they are so highly valued in the workplace. If your writing skills are lacking, there are several things you can do to improve them. Take a few classes at a community college or grab a book and read about writing techniques. Most important, practice, practice, practice.

If you are a business owner or manager who doesn’t have good writing skills and doesn’t have time to do some self-study, look for someone who can help you. Hire a freelance writer, an administrative assistant, or editor who can help you formulate your messages and make you look your best in writing.

No matter what field you work in, the ability to write simply, clearly and concisely will help you become a valued member of the team.

Closing the Career Skills Gap

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This is a strange time for the job market. On the one hand, there appears to be a lot of jobs available, judging by the number of job posting sites I subscribe to. On the other hand, there still seems to be many qualified individuals who are underemployed or not working at all. The problem seems to be a gap in the skills required by employers. What job seekers have is not what employers need.  Employers are specific about what they want and are willing to wait for the right candidate to come along, even if it takes up to a year.

This is not an aberration. The skills gap is a very real thing, according to a new survey by staffing agency Adecco. In its 2018 Workforce Report, 56 percent of business leaders believe the skills gap is real, even though 96 percent of workers felt qualified or overqualified for the last job they applied for. What is more interesting is that business leaders said many candidates were lacking soft skills – communication, creativity, collaboration, ability to learn, and critical thinking, among others. These soft skills are just as important, if not more so, than hard skills, like writing and technology. Hard skills can be taught, while soft skills usually cannot. It might be beneficial to emphasize these softer skills on your resumes and cover letters. (Adecco recommends that hiring managers recruit for the soft skills and train for the hard skills.)

Add to this the fact that job titles and job requirements have changed significantly over the past few years. When I left the corporate world five years ago, communications manager meant one thing. Now the job description is more expanded with more and different responsibilities than before. It’s no wonder returning workers like myself feel cut off from the workplace. Employers expect a lot from their workers and job requirements reflect that.

So that leaves a lot of otherwise qualified individuals out in the cold. How does the person on the outside close the skills gap? Where can they go to get skills training that can open up doors for them in the job market? Here are a few sources to kick start your own skills upgrade program.

* Online courses. A quick Google search reveals a whole host of online course sites, such as Udemy, Lynda.com and Coursera, to name a few. Those in the public relations and communications fields might also check out Mediabistro, which offers more specialized courses for their industry. These courses are taught by industry experts who have real-world experience in their particular field. That said, the quality of information and teaching may not be up to par with what you need, but online courses are a great way to get up to speed on industry practices and terminology. Also, costs may vary, so check these sites often for special offers and discounts.

* Community colleges. For those on a budget or are looking for a quick, down and dirty training program, check out your local community college. Many of them offer certification programs from culinary skills to paralegal or medical assistant. This might be especially helpful if you are looking to change careers but don’t have a budget or time for a full four-year program.

* Business networks. Check out local associations for your industry which may offer workshops or one-day conferences about the latest practices. For example, here in Chicago, the Independent Writers of Chicago held an evening workshop about breaking into freelancing. Check out organizations in your own locations to find workshops in your area.

* Staffing agencies. Many of these agencies offer online resources, workshops and open houses covering topics such as resume writing, interviewing and writing cover letters. The job market is constantly changing so it’s helpful to learn the latest trends in resume writing so you can present yourself in the best possible light.

* Internships. Another option to explore, especially for those new to the workforce, is internships. Some are paid; others are not. Some are advertised on job sites; others you may have to dig deep. In any case, for a short period of time, perhaps as much as one year, you can gain valuable work experience and update your skills through an internship that you might not get anywhere else.

* Volunteer work. If you know you are lacking certain skills, such as sales or proposal writer, look around your community for organizations that might need someone to help with writing proposals or selling tickets for upcoming events. You’ll be acquiring new skills and helping your community at the same time.

These are just a few starting points for skills development, and there’s no guarantee that it will open the doors you hope will open for you. If anything, it will keep your brain and job skills fresh and ready to go when the right job does come along.

How Do You Know If You Are a Good Fit for a Job?

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It’s a tough job market these days. So many candidates for fewer jobs makes it tougher for anyone to stand out. Even if you possess top notch skills, there is no guarantee that hiring managers will be knocking at your door to hire you.

We’ve all been there before, mired in a job search that isn’t yielding many results. You send out hundreds of resumes for jobs you think you are interested in and are qualified for, but you never hear back from employers. The problem may not be you, and it may not be the employer. Instead, it may be that the hiring manager does not see you as a good fit for the job.

So how can you be sure that you do fit the job description? Staffing firm Careers in Nonprofits revealed a cheat sheet of questions job candidates can ask themselves when applying for jobs. I’ve outlined each of the four questions below.

  1. Does the job description match what you are currently doing? If the job description calls for someone with basic accounting skills and you currently do not have those skills in your current position, then that may one reason that hiring managers have dismissed your application. The more closely your current work matches the job you are applying for, the more likely a hiring manager will follow up with you.
  2. Is the job title similar to other job titles you’ve held in the past? If you held similar job titles in the past, that might make you more appealing for prospective employers. For example, if you have a history of working in administrative assistant jobs, it may be much easier to apply for a similar role. But what if you want to move up from an administrative position, perhaps into a managerial role? In that case, emphasizing your skills set would be critical, especially if you supervised other workers or managed a department or program. Those skills can be transferred to a bigger role elsewhere.
  3. Are you applying because you want THAT job or because you want A job? There’s a big difference between the two. It can be tempting to apply for any old job that comes along just because you’ve been out of work for a while and are desperate to find something, anything to pay the bills. But hiring managers aren’t interested in hiring someone who wants to collect a paycheck. They want someone who is committed to doing that particular job, do it well and do it for the long term. If you can’t commit to that, then you are likely not a good fit.
  4. Do you meet most of the qualifications? While you don’t have to meet every single requirement for a job, meeting most of them will help gain the hiring manager’s attention. CNP Senior Manager Kimmi Cantrell says being overqualified can be as problematic as being underqualified. Hiring managers tend to dismiss overqualified candidates believing that they are only interested in a short-term employment until something better comes along. However, if you really like a job, love the work you are currently doing and you meet most of the qualifications, then go ahead and apply.

While these questions are a great starting point for any job search, they don’t take into account career changers. What if someone worked as a teacher previously and now wants to move into nonprofit management? What if you’ve worked as an accountant for many years and are now switching gears to become a graphic designer? I imagine there are different sets of questions to ask yourself as you apply for those jobs.

As you investigate job opportunities in your own field, run through these questions and see where you stand. I think it’ll be easier to dismiss many jobs that are clearly not right for you. True, you will probably send out fewer resumes, but they will be more qualified applications. You will need to spend more time crafting your cover letter and customizing your resume so that you can properly showcase how your skills and experience match what is required in the job. But the extra effort can pay off.

Remember, it’s not how many jobs you apply for, it’s the quality of the applications you’re submitting. And that can result in more job interviews and ultimately, job offers.

 

What Do Your Job Postings Say About Your Company?

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I’m always browsing job ads, but I apply to very few of them, usually because  they are so poorly written that’s it’s difficult to understand exactly what they are looking for in a candidate. And I ask myself, “Why do I want to work for this company?”

Job ads are supposed to help you find qualified candidates for your open positions, but if they aren’t written clearly and succinctly, they may not bring the best-qualified prospects to your door. As Alison Green of AskaManager.com wrote in Inc. magazine recently,  job ads are a form of marketing. And it’s up to you to market your job openings to attract – and keep — the best candidates.

Here are five problem areas I’ve noted in job ads and what they may say about your company:

Problem 1: The ad is too vague, too general or lacking adequate detail. They contain phrases like “communications manager oversees the operations of the communications department,” which really doesn’t say anything, and candidates are left wondering what is expected of them.

What this says about your company is that you didn’t take the time to think through your hiring needs before committing those ideas to paper. How will this person spend their day? Will they supervise anyone? When you don’t have a clear idea what this job is to begin with, it will be difficult to explain it to anyone else.

Problem 2. The ad is heavy on technical language or industry jargon. In fact, there is so much jargon that it is difficult to know what the new hire will be expected to do. You have to ask yourself if all this heavy language is covering up a job that is actually quite thin, and are you making the job sound bigger and more important than it really is? Or are you more concerned with making a certain impression on candidates than clearly communicating your hiring needs?

What this says about your company is that your workplace may be more formal and structured, even more than you intend. Appearance may matter more than substance. If this is not true for your workplace, then it’s time to reevaluate and rewrite your job postings so they accurately reflect your company.

Problem 3. The ad is too lengthy and wordy. If your ad is presented as one long paragraph that runs on and on, it can show a lack of focus and a certain carelessness in the way you present your company. Perhaps you were running on a deadline or had too much work to do that you didn’t take the time to format the ad cleanly.

What this says is that your company is operating from the hip, so to speak. It gives the impression of messy, disorganized thinking. People are busy and don’t have time to read the small, fine print in your ad, so it is helpful to break up the copy in smaller paragraphs and use bullet points for key responsibilities, which is much easier to read. Take the time to edit down the copy too so you focus on the most important elements of the job description.

Problem 4. Too much emphasis on perks like free pizza for lunch every Friday and a game room, and not enough information about how the new employee will spend their day at work. While the perks may attract candidates to your company, are they the right candidates for the position? Why do they want to work for you – for the perks you offer or for the opportunity to contribute to your organization? The truth is, you can offer free pizza every week, but good, quality employees may still leave your company because they don’t get along with their boss, don’t feel they are doing meaningful work or they found a better job offer elsewhere.

What this says about your company is that you want to create the impression of having a fun, sociable place to work. But focusing primarily on the perks sends one of several possible messages. Perhaps there isn’t enough substance to the job itself, or employees work long hours so you feel a need to “reimburse” them with free lunches. Focusing on the fun, sociable aspect of the company is important, but don’t gloss over the details of the job, leaving candidates to wonder what the job is really about.

Problem 5. The ad asks for a salary history. This is the 21st century, yet it is surprising that some companies still ask for a candidate’s salary history.  You have to wonder what kind of work environment they have. Comparing salary history in today’s job market is difficult, if not impossible, because candidates may be coming from different locations or industries where salary levels are determined differently. Candidates may not have the same job title as the one they are applying for, so looking at what they made in previous jobs doesn’t give you a direct comparison. Asking for a salary history is not only obsolete, it is a wasteful, meaningless exercise.

What this says is that your company may be out of touch with current hiring trends. If you are not current with hiring practices, what other business practices are outdated at your company? You may need to rethink your hiring strategy and get yourself up to date on the newest recruiting tools.

For the record, here’s an example of a clearly written job description for an office manager/executive assistant. There is no doubt what this person will be doing. It is written in a friendly, conversational tone too.

When writing a posting for your next job opening, use your imagination and be creative. If you don’t have the desire or time to rewrite job descriptions, hire a professional writer to help you prepare something that will grab a candidate’s attention and make them want to work for your company.