Make a Positive Impression During Phone Meetings

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Chances are you’ve seen this TV commercial for pretzel snacks where a young man working from home is on the phone while his colleagues across town wait in an uncomfortable silence listening to the man’s loud snacking over the intercom. Until one  of the colleagues finally suggests that he should disconnect the line.

I imagine somewhere in the world, someone has made that mistake during a phone meeting. That kind of mistake probably doesn’t go over very well with employers or clients. The young man probably could have spared himself much embarrassment if he used common sense and followed certain meeting prep guidelines.

With more remote workers and better technology, phone meetings are becoming more commonplace. When participating in phone meetings, it can be tempting to do your own thing. No matter where you work – at home, in an office, hotel room or co-working space – it’s important to present a positive image, even when the other meeting participants can’t see you.

Good impressions in telephone meetings are important for several reasons, writes Darlene Price, author of Well Said: Presentations and Conversations That Get Results in a recent Forbes interview. Phone meetings are more common because of newer technologies, so it’s easier, faster and cheaper to get key individuals into a phone meeting at one time.

Second, phone meetings often serve as the initial introduction to a company or potential client. As the old adage goes, you never get a second chance to make a good first impression. The first 10-15 seconds of a meeting can make or break your chances for success. So make sure you are ready from the get-go. If you miss the opportunity to make a good impression in the introduction stage, you may not get another chance.

Finally a positive phone presentation can lead to better opportunities and career advancement, says Price.  When you speak confidently, people take notice because you come across as a strong, confident leader. They are more likely to listen to what you have to say. You’re able to persuade others to a call for action, such as support a cause, fund a project, negotiate a pay raise or win a new client.

A professional phone image is more than just your voice. It’s also the way you dress. Business meetings are still business, so dress appropriately as if you were there in person.

Numerous other factors can make or break your meeting. Here’s a quick rundown to help you prepare for your phone meeting to ensure a successful outcome.

1. Do your homework. If this is the first time you are speaking with the other person or with this company, find out more about them ahead of time. Check out the person’s LinkedIn profile and find out what organizations they belong to. Browse their company website to find out its history, mission statement and latest accomplishments. The more you know about who you are dealing with, the more comfortable you will feel during the phone meeting.

2. Be prepared. Compile notes, and keep them nearby so you can refer to them easily. Make a list of questions you want to ask and key points you want to cover. If you plan to use your cell phone and laptop, keep them fully charged and ready to go. Keep a glass of water nearby too in case you get thirsty and sip it quietly between questions. If you have a tendency toward allergies and nasal congestion, it might help to gargle with salt water to clear your throat beforehand.

3. Find a quiet place to converse. A small sitting room, your living room, even a closet will work. I would avoid coffee shops because they can get too busy and noisy, especially if they play music overhead. You want to be able to converse without distractions.

4. Get comfortable. Find a comfortable seat wherever you are. Sit up straight and practice good posture. Don’t slouch. I know I sound like your grade school teacher saying that, but it’s true. When you slouch, you lose energy. When you sit tall and straight, you breathe more easily through the body and you feel more energized.

5. Be on time for your meeting. Don’t linger in the bathroom to practice your speech. Being on time shows you take the meeting seriously and that you are prepared.

6. Be succinct with your answers. When others in the phone meeting ask questions, be brief and to the point. Don’t give long-winded answers or go off topic, which can give the impression that you aren’t prepared

While these are the most important things to consider when planning for your phone meeting, here are a few other things you should NOT do, according to Glassdoor.

1. Don’t talk about your personal life. Unless the client or other party asks about your weekend or ask how you deal with stress, keep your personal life out of the conversation.

2. Resist the urge to multi-task. Don’t try to write a proposal during a phone meeting which can only distract you from the conversation. Give the meeting your full attention and take notes. If your mind is elsewhere, you might miss an important detail.

3. Never talk over the interviewer. Allow the interviewer to finish asking their question before jumping in with your answer. In fact, wait one or two beats before answering. Those few seconds allow you to absorb the meaning of their question and gather your thoughts.

4. Don’t assume your phone reception is good. No matter where you are, even at home, you may get spotty reception or the Internet service goes does. Test the connection beforehand by either calling your cell phone from a landline or asking a friend to call you.

One final thought: Don’t chew gum or eat during the phone meeting. This is a no-brainer. Just because other participants can’t see you doesn’t mean you can start snacking away. Don’t be that guy in the TV commercial. Phone meetings are no time to get complacent.

Workplace Trends for 2017

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As the world of work races toward the end of the first month, let’s take a look at some of the workplace trends that we may encounter in 2017, if they haven’t shown up already. Here’s a round up of these trends, as observed by three different sources: TINY Pulse, Greendoor and futurist Faith Popcorn. As the year continues to unfold, it will be interesting to see how many of these forecasts come to fruition.

From employee engagement consultants, TINY Pulse:

* Co-worker connectivity will remain a key focus for many companies. In a study with Microsoft, TINY pulse found that employees with the most and strongest connections among their peers are the most productive. With the goal of maximizing productivity, expect more companies to shift to collaborative work environments.

* Employees will receive real-time feedback rather than annual reviews. Companies will realize the advantages of routine one-on-one feedback from managers. Research finds that employees who receive regular feedback feel they are being heard, feel more valued and are happier.

* The role of middle manager will expand and be more visible. Middle managers will take the lead in employee engagement, according to TINY Pulse.

* More companies will implement leadership development programs. As baby boomers retire, younger peers will need to step in to take their place. More companies will provide leadership programs to ensure a smooth transition.

* A better job market threatens businesses. More employees will be tempted to look for new jobs as the job market improves, and that can put a strain on employers to fill vacancies and keep the employees they do have.

From career website, Glassdoor:

* Say good-bye to excessive benefits packages. Over-the-top perks like on-site spa treatments and ping pong tables are more style than substance, say business experts. Employees prefer bonuses, paid leave and health care coverage.

* More companies will attempt to close the gender pay gap, and be more transparent about what they pay their employees.

* The just-in-time gig economy will still be around, but won’t likely plateau beyond the current task-oriented phase.

From futurist Faith Popcorn:

* More robots will replace humans, especially among unskilled blue-collar workers. Popcorn cites an Oxford University study that reports 47 percent of U.S. jobs are at risk at being replaced by robots.

* More than one-third of the U.S. workforce work on a freelance basis, and that percentage is likely to increase in 2017. People are also taking on side gigs to offset income.

* The businesses will become more tolerant of emotional expression in the office. With more women in the workforce, they bring more emotional intelligence – and more emotion – to work with them. It will be more socially acceptable to cry, laugh and get angry.

* Some companies will add “stress rooms,” a private place where employees can get away from workplace tension temporarily and chill out.

* The boundary between work and play will begin to erode. Technology enables global constant communication, so while that helps improve real-time communication with clients and employees across the globe, it means employees have little free time to play and relax. Say good-bye to work-life balance.

What do you think are trends we might see in 2017? Share your thoughts below.