Make a Positive Impression with Handwritten Thank You Notes

writing-1209121_1280

There will come a time in your career when someone will do something special for you. It could be anything from buying you lunch, to passing along a job lead or introducing you to a new client. When that happens, it’s up to you to show your gratitude.

But in our busy workdays, how many of us think to write a thank you note and actually take the time to do so? Even if we do think about it, how many times have you sat staring at the blank page wondering what to say?

It helps to work from a formula to get the task done quickly, efficiently, and with sincerity. Be sure you use professional quality note cards or stationery to write your message. Most thank-you notes I write contain three sentences: a thank-you intro, detailed sentence, and a closing remark.

First sentence: Thank the recipient for the gift, meeting, gesture of kindness, advice – whatever they did for you.

Second sentence: Explain why you appreciate the gift, meeting, advice or gesture.

Third sentence: Reiterate your interest in the job, client or product offering, or mention something specific about what you learned.

Closing sentence: Close the message by offering to return the favor, or how you plan to use the gift.

Example 1:   Thank you for giving me the opportunity to interview for a Customer Service Associate with XYZ Company. I enjoyed talking with you and learning more about your organization. Based on what I learned about XYZ, I feel my skills and experience would be a strong match for your needs. I welcome the opportunity to answer any further questions you have about my background.

Example 2:  Thank you for joining me for coffee last week. I enjoyed our conversation and appreciated learning about your company’s latest product innovations. I believe your new products will meet the needs of an underserved market. If there is anything I can do to help you promote these products, please contact me.

I have always preferred handwritten notes better than email. Handwritten notes show that you’ve taken the time to THINK about what you are writing. Because so few people are likely to send thank-you notes, let alone write them by hand, they’re more likely to make you stand out and make you more memorable.

Emailed messages are likely to get lost in the in-box, and texting is too informal that recipients may not take your expression of gratitude seriously.

If you’re looking to make yourself stand out to potential employers, clients or business associate, sending a thoughtfully-crafted, handwritten thank-you note may be the very tool you can use to make a strong, positive impression.

What We Can Learn about Client Service from Nursing Professionals

first-aid-kitWhile recovering in the hospital after surgery recently, I had the chance to quietly observe the nurses and medical staff as they performed their jobs each day. Of particular interest to me was the way they interacted with me and the other patients on the floor. Their bedside manner spoke volumes about their integrity and professionalism.

These nurses earned my respect and admiration because, no matter how complex or dreadful the task – from cleaning bedpans to taking blood pressure readings – they always remained cheerful and courteous. They never let the pressure of the moment or the messiness of the task get them down. More important, they never allowed any personal judgments, prejudices or emotions they might have had to interfere with their interactions with patients.

Observing them in action made me think about how we interact with clients and colleagues. What kind of bedside manner do we show to our clients as we go about our business day?

I believe there is a lot we can learn by observing nursing professionals in action. What practices can we adopt in our own businesses to make sure our clients – our patients – are comfortable? What kind of “bedside manner” can we develop that reflects positively on us personally and professionally while giving our client-patients what they need? If we adopted the same cheerful disposition of most nurses, how would that impact our relationships with clients?

1. Be cheerful and courteous.

No matter what kind of day we are having, or what we may be experiencing in our personal lives, we can’t let those emotions interfere with our interactions with clients. Set aside whatever prejudices and personal dramas you have. Always be positive, and always put the client first. This is what they mean by “service with a smile.”

2. Offer assistance at every opportunity.

Check on your client-patients often. While in the hospital, a nurse or assistant checked on me every couple of hours, even if it was to ask, “How are you feeling? Do you need anything, any pain medication? Let me know if there’s anything I can help you with.”

Schedule time to call on your clients, even if it’s just to say hello. Ask them how they are doing. Remind them that you are there to help them with whatever projects they have. Even if the call does not produce any immediate results, the fact that you called tells your client that they are important to you. And they will remember that the next time they need someone with your expertise.

3. Be patient with clients.

Hospital patients who have gone through surgery need time to rest and recover. They don’t move or respond quickly. They may feel groggy and achy. Give them time to heal. Allow them to move at their own pace. Your clients too may require extra care and patience when making a big decision that could impact their business. Give them the information and resources they need, but be gentle and patiently guide them to the decision that’s best for them.

4. Be thorough and efficient.

It’s natural for clients to ask questions, just as patients ask lots of questions of their medical team. This is an opportunity to really show your knowledgeable and compassionate side. Provide the information clients request, share different options for business solutions, and be clear with your instructions. Offer to repeat the information if clients don’t understand something. Doing your job thoroughly and efficiently shows that you respect your client’s time and demonstrates your professionalism.

Clients are our patients, and our “bedside manner” is our customer service. If we performed our responsibilities as cheerfully, competently and compassionately as nurses do, consider how much better our relationships would be with our clients, and how much better that would be for our business.