“Never burn your bridges because you never know when you might need someone’s help some day.”
I’ve never forgotten this tidbit of wisdom from a colleague many years ago. It seems once we leave a job for greener pastures, most of us are ready to put everything behind us, including our relationships with our supervisors and CEOs. We’re eager to start our new jobs or business opportunities. The last thing on our minds is keeping in touch with former bosses. As time passes, those relationships tend to be relegated to a dust pile, long forgotten.
But is that prudent? In an age when our business connections are vital to our success, shouldn’t our relationships with former bosses be a key component of our network?
Yet, how many of us keep in touch with our supervisors? It seems the only time we touch base with them is when we need their help – or a reference. That could be once every few years, or even a decade. Most of us prefer to keep our jobs and our bosses in the rear view mirror, with no intent to re-engage with them. But there are times when keeping those relationships alive can benefit you and your career.
I’m not talking about forming a close friendship with your former boss. But remaining friendly with them over time builds goodwill. With social media sites like Linked In, Twitter and Facebook, it’s much easier now to stay in touch with past supervisors than it was many years ago when I started my career.
A quick phone call every few months to say hello is always welcome. Another option is a brief email to recognize milestones, such as a birthday or a promotion. It’s not necessary to contact them often; usually once or twice a year is sufficient, more often if you had a much closer working relationship.
Keeping these relationships alive can benefit you and your career in a number of ways:
* It helps build goodwill for the long term. Express your gratitude for how they helped you in your career.
* They can be a source of support and professional advice when you need it. Likewise, you never know when they might need support and advice from you.
*They can provide a positive reference for you when you seek new job opportunities.
* It can open the door to new opportunities to rejoin the company working for your boss again in a difference capacity.
* It can present an opportunity to rejoin your supervisor if they move to a different company.
You don’t have to be close friends with your boss, but it does help to remain friendly with them. You never know when you might need their assistance, or how you might be able to help them.
My father used to say, “Always be kind to the people you meet climbing the ladder of success because you never know when you might meet them on the way down.” That is definitely true when leaving a job, even more so if you did not have the best experience working there. When you are miserable at the job, are eager to leave and don’t have the best relationship with your bosses, it’s tempting to walk away with little or no advance notice and with little thought or care as to how this rush out the door might affect you and your career down the road.
But that approach may not be wise, say career experts. If your personal integrity is important to you, you want to walk away from your job without burning bridges, if for any reason that it makes you look good.
If you are like most workers, you’ve changed jobs multiple times in your adult life. According to the Bureau of Labors Statistics, workers spend an average of 4.6 years in a given job. That’s an awful lot of job changes over the life of a single worker.
Granted, some of those situations may be forced departures – downsizing and firings – but for the most part, you’ll most likely leave a job for positive reasons, such as a better opportunity at another business, going back to school or starting your own business. And when you do choose to leave, you want to be sure you do so on the best possible terms. After all, you never know when you may need their assistance in some way, such as references or future employment.
Here are a few tips for leaving a job on the best possible terms. While some of these suggestions may seem like common sense, you’d be surprised at how much some workers overlook them.
1. Give at least two weeks’ notice. For most administrative professionals, two weeks’ notice is sufficient time to help you and your boss figure out the best way to transition out of the job and tie up loose ends. For those higher up in the organization, you may need to offer to stay longer, perhaps a month, to close out your term there. Giving less than two weeks is considered unprofessional. To show you are a true team player until the end, give the appropriate notice.
2. Talk to your boss first. Once you know you plan to leave your job, talk privately with your manager, explain your reasons for leaving, and start planning the transition out of the organization. Until you speak with your manager, avoid gossiping with co-workers, clients or vendors about your plans.
3. Be transparent about your reasons for leaving, but don’t badmouth the employer either, especially if you had a bad experience working there. According to the Harvard Business Review, don’t tell one person one reason for leaving, and tell another person a different story. Remember, once you’ve updated your social media with your new employment information, people will find out soon enough what you will be doing.
4. Don’t trash the business in the exit interview. Use the meeting to reiterate your reason for leaving, and express your gratitude for what you learned while working there. Any negative feedback you give about your bosses and co-workers reflects poorly on you, not on them. And any suggestions you might give about improving their workplace are likely to fall on deaf ears.
5. Don’t leave unfinished business. Complete all the tasks and projects that you are responsible for, or work with your boss to determine alternative arrangements, such as transferring the project to another co-worker. If necessary and if it will help your bosses, make a list of all your responsibilities, the reports and projects you do on a daily, weekly or monthly basis. This step might be especially helpful in a small organization that has fewer resources to help them determine if outside support might be needed.
Another option is to offer to train a co-worker to do your tasks until they hire a replacement, or to return to train the replacement. While the employer may not take you up on the offer, making the suggestion leaves a positive impression and shows you are a team player until the end.
6. Be sure to contact all your vendors and clients that you worked with to say good-bye. Tell them why you are leaving, express gratitude for working with them, but don’t recruit them to your new business, which could be a conflict of interest.
7. Ask for references. If you had a solid working relationship with your manager, do ask for a reference in case you ever need one or your new situation does not work out. Ask if you can connect with them on LinkedIn as a professional contact or if they will provide a testimonial of your skills. Most managers are usually open to maintaining some kind of connection with former employees. If you don’t ask at this point, when good will is at its peak, you might forget later.
Taking care of business before you leave a job helps build good will for the long term. And like my father told me many years ago, you never know when you might need a former manager’s help at some point in the future. You don’t want to burn your bridges along the way.
If you’re just starting out on a new business venture, it can be difficult to gain traction in your chosen industry. Just because you hang an “Open for Business” shingle doesn’t guarantee that clients will come flocking to your door. In today’s competitive environment, bartering can help you gain exposure for your services. It’s low-cost, low-risk approach is ideal for business owners and entrepreneurs looking to gain new clients, or for anyone looking to start a side business.
Bartering is the trading of one product or service for another of equal value. Usually, there is no exchange of cash. The exchange can take place between individuals and businesses, or it can take place through a third-party like a barter exchange company. Learn more about barter exchanges by visiting the IRS website and reading this Bloomberg article.
The concept of bartering is not new. Think of trading Halloween candy with your friends when you were a kid, or exchanging your apple from your lunch for a bag of chips from someone else. But the same concept can hold true today. Wash dishes at a small diner in exchange for a free meal, or clean a fitness center in exchange for free classes. For a small startup business or entrepreneur, bartering can help you get your foot in the door.
Here are a few tips for successfully bartering your product or service.
1. Work with someone you trust. Ask family members, friends, anyone you know, for referrals for potential clients for your services. Working with a business owner that someone you know has worked with previously ups the trust factor considerably.
Another option for finding clients is to walk around your neighborhood. Look for newly-opened businesses that may not have the resources to hire employees. The manager of a fast-food joint might be willing to offer a free meal or two in exchange for social media assistance.
2. Talk out all the details in advance. Do a lot of talking. Be clear about what you want to do for them and what you would like in return. Many businesses are open to ideas that will help their own business. If you focus on how you can help them, they will listen.
3. Put the arrangement in writing. It does not have to be a formal, legal document, nor does an attorney have to be involved, but the details should be written down. Even if the details are worked out through emails, you have a paper trail that outlines what both parties have agreed to do. It protects everyone in case any issues arise.
4. Do your homework. Check the IRS website or talk with your accountant to determine if there are any tax ramifications for bartering. There probably isn’t, but you need to cover all the bases.
5. Understand that this is a short-term solution. Bartering is not meant as a catch-all solution to cash flow problems, but it can put you in good stead with business owners and managers who can tout your services in the future. Even better, they can refer you to other businesses who may need your services.
6. Remember to thank your client. Show your gratitude by posting a positive review on Yelp or writing a testimonial for their website. Likewise, don’t be shy about asking for referrals or a testimonial from them to put on your own website. That’s the mark of a true exchange.
Bartering your services in exchange for like-kind services can help both parties improve their businesses. It can help you gain meaningful experience, attract new clients and help build good will. And that can be the best building blocks for a successful, long-term business relationship.
If you’ve ever had to host an event or workshop for your company, you know that things don’t always go as planned. Events and workshops are prime settings for the unexpected – a speaker cancels at the last minute, the electricity goes out just as the opening presentation is about to start, or you inadvertently publish incorrect information on all your promotional materials.
The mark of a professional organization is not how well they put on a workshop or event, but how they respond when things don’t go as planned.
Recently, I attended two professional development workshops where I experienced firsthand how businesses deal with misinformation or miscommunications when promoting their events. One organization handled their mishap professionally, while the other seemed not to notice that anything was wrong.
Here’s a closer look at both scenarios, what they did wrong, what they did right, and what we can all learn from these experiences.
My alma mater Illinois State University recently hosted a professional development workshop for women on a weekday afternoon. The email announcement showed that the workshop time was noon to 1 p.m., but the registration page on the website showed that the full program was noon to 4 p.m. with the luncheon taking place from noon to 1 p.m.
Naturally, the mistake caused a lot of confusion and upset individuals who could not leave their jobs to attend a full four-hour session.
How the university responded:
The organizers were genuinely concerned about the mistake and quickly rectified the situation. They worked with the speakers to restructure the program so it fit into a two-hour window, from noon to 2 p.m. The school then sent an email to everyone apologizing for the mistake and offered a full refund to everyone who planned to attend, whether or not they were forced to cancel or not. That meant they ran the program, including lunch, for free. Since this was the first time the university had hosted a professional development workshop of this kind, they used it as a learning experience for themselves to plan future events.
What they did wrong:
By all outward appearances, it seems one person posted the details on the website (which was correct) and someone else created the email blast. They failed to proofread and cross check the details to make sure the information was consistent.
What they got right:
The university immediately acknowledged their mistake, accepted responsibility and apologized. They went further by offering a full refund ($25) for every person who registered for the event, whether or not they cancelled or attended. They essentially ran the program for free – including box lunch.
Takeaway: By acknowledging mistakes and quickly rectifying the situation, you demonstrate your professionalism more clearly and directly. Clients and customers are more likely to continue working with you because of the way you handled the mishap.
Raby Institute, a medical clinic, hosted a free evening workshop about women, wealth and wellness. According to the promotional material, two speakers would discuss money management and workplace success for women. The promotional copy focused primarily on the money management aspect, but when I arrived, only one of the presenters spoke about networking etiquette and how to make stronger impressions in the workplace, not at all what was advertised in their marketing materials. The woman who was to speak about money management never spoke at all, but acted as a greeter and introduced herself to everyone as they arrived.
In addition, at the end of the program, they encouraged everyone to complete a “feedback form.” Fine, except the feedback form had nothing to do with the program. Instead, it looked more like a new client intake form for a local financial institution where the financial expert worked.
How the business responded:
Neither the office staff nor the speakers seemed to notice or care that the program did not match the advertising. Not even the attendees seemed to notice or care. When I mentioned to a young woman sitting next to me that the program was not what was promoted, I was baffled by her response. “Yeah, that’s true, but it was still a really good program.”
Not sure if there was a miscommunication between the clinic staff and the speakers about the topic of the program, or if the program was changed without the office staff knowing about it. In any case, I walked away feeling cheated because I expected one type of program and got something else instead.
What they did wrong:
Clearly organizers were either misinformed about the program or the speakers changed the format without notifying the office staff. It might have been an honest mistake, or it might have been an intentional move to mislead attendees. To make matters worse, the so called “feedback form” had nothing to do with the program but instead was an intake form for a financial services company. It was dishonest and misleading.
What they got right:
The third element of the evening’s program centered on wellness, which made sense considering the workshop took place in a doctor’s office. On hand for the program was a nutritionist and chef who brought in samples of healthy appetizers and refreshments, which we all enjoyed. She was the hit of the night. And the price for the workshop was right too – free.
Takeaway: Make sure your advertising matches what the program is about. Make sure someone is confirming the details about the workshop before promoting it, even if it means having the presenters review your marketing copy.
When planning and promoting workshops, it’s easy to let the details get away from you. Be clear in all your communications, get the details straight and have someone proof all the information before sending it out. If mistakes occur, accept responsibility and offer a genuine, considerate response. Offering a refund or a discount on a future events can also help restore customers’ faith in your business. Remember that everything you say and do reflects directly on your reputation and professional integrity.